Maybe you're lucky and the Captain knows a shortcut, but in general Captains are meant to follow the GPS route selected by the user. In cases where they do not follow the selected route, you can rate them below 2 stating the reason "Captain has taken a longer route" and the team will look into the ride and resolve it for you.
Articles in this section
- Where do find the booking ID of my ride?
- Where can I view my past rides?
- How do I let someone track my ride in real-time ?
- What can I do when Captain does not follow the GPS?
- Where can I share feedback about my Captain?
- What should I do when the Captain asks me to cancel the ride?
- Why is the ETA not accurate?
- Where can I add additional request or details about my booking?
- How do I change my Later booking details?
- What should I do after getting into an accident during a ride?