Our network of Third Party Administrators manages all in-ride insurance-related issues.
Find the Third Party Administrator for your country below, and contact them directly if you require more information (i.e. what documents are required), want to make a new claim, or follow up on an existing claim.
If you require medical attention (direct billing), the Third Party Administrator will advise on the nearest approved healthcare provider.
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For KSA
Globe Med Gulf: +966 8004414442
Email: New_Claim_Notification@medgulf.com.sa
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For UAE (all 2-wheeler and 4-wheeler vehicles, except Hala taxi)
Crawford: +971 4345954 (Monday – Friday 8:30-5:30)
Email: careemclaims@crawco.me
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For Egypt (cars, motorbikes, golf carts, and minibuses (with no more than 14 passengers)
Crawford: +971 4345954 (Monday – Friday 8:30-5:30)
Email: careemclaims@crawco.me
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For Pakistan
RIB: +92 21-35306816-8
Email: insurance@ribrisk.com.
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For Iraq, Morocco, Jordan, Bahrain, and Kuwait
Crawford: +971 4345954 (Monday – Friday 8:30-5:30)
Email: careemclaims@crawco.me