At Careem, your safety and well-being are our top priorities. We understand that accidents can happen, and we want to assure you that we're here to support you.
Immediate Assistance:
If you're involved in an accident during your Careem Ride, your first priority should be your safety and the safety of others involved. Please ensure that everyone is out of harm's way and, if necessary, seek medical attention for any injuries.
Contacting Support:
Once you're in a safe location, please contact our support team immediately to report the incident. You can reach us through the app by contacting us in-ride and selecting 'your safety is at risk' and the language you would like to speak to get connected to our care team. Our dedicated support agents are available 24/7 to assist you. Please ensure you provide all the relevant details to help us better understand the situation.
Your Well-being Matters:
Please remember that your well-being is our utmost concern. If you have any questions or concerns throughout the process, don't hesitate to reach out to our support team. We're here to help in any way we can.