Your transaction is still in progress due to one of the following reasons:
- Identity verification is in progress.
- Receiver verification is in progress.
- Delay from the receiver’s bank in accepting funds.
We will notify you as soon as the transfer is complete.
What if there are missing documents?
In case of a delayed transfer, we may request for additional documents* which are mandatory as part of the compliance protocol, knowing that all your data is secured every time you make a transaction with Careem Pay.
*Receiver ID card, sender bank statement (to check the source of funds), salary slip (to check the source of funds), receiver address proof
Note: This service is currently available from UAE to PAK. More corridors are opening soon.