[UAE] Using Careem in the time of COVID – Careem

Link to this article: https://help.careem.com/hc/en-us/articles/1500002169842

Last updated: 3 February 2021, 10:30 Dubai (GMT+4). Please check back regularly for new information.

Can I book a ride through Careem to another Emirate? Is it difficult?

Yes, you can book a ride to all Emirates with Careem but keep in mind a few government regulations when heading to Abu Dhabi.

Following the recent updates on entry rules for Abu Dhabi, you can now only pre-schedule rides from Dubai or Sharjah into Abu Dhabi with a minimum 1-hour buffer before pick up time using the City-to-City tile, which can be found on our app homepage.

This is to ensure we always allocate your rides to Captains who are permitted to enter Abu Dhabi either by having vaccinated or holding a time valid negative PCR or DPI test result. This will not affect the price as we offer fixed rates on all intercity travel across UAE.

The following are the most recent updates on entry rules for Abu Dhabi (subject to change):

- For PCR tests, entry into Abu Dhabi is allowed for 48 hours from receipt of a negative result.

- For DPI tests, entry into Abu Dhabi is allowed for 24 hours from receipt of a negative result.

- DPI test centres are available at the screening border.

- Exemptions are in place for those who have received the vaccine and hold valid proof. Read more here

Other Emirates do not require testing to enter.

Can I book a ride through Careem to a testing facility?

Yes, you can as long as you do not have symptoms and have not been in contact with anyone who is COVID-19 positive in the past 14 days.

Can I book a ride through Careem to a vaccination center?

Yes, you can as long as you do not have symptoms and have not been in contact with anyone who is COVID-19 positive in the past 14 days.

Can I book a ride through Careem if I had contact with a COVID-positive person?

If you are certain you had contact with a COVID-positive individual (remained closer than 2 meters for more than 15 minutes) you should self-quarantine for 10 days from the day of test results. Please do not take Careem rides or public transport during your self-quarantine or until you have negative test results.

Can I use Careem for deliveries if I had contact with a COVID-positive person or am COVID-positive myself?

Yes, we’re always here to help! Feel free to use Careem’s delivery services to order food, groceries and whatever you may need, as well as to send packages to others.

Be sure to avoid direct contact with our Captains by selecting the “no contact delivery” option at checkout — we need to protect each other.