If you see an outstanding payment or balance on your account, it could mean a transaction from your payment method was unsuccessful. This can happen when:
- You have insufficient funds in your selected payment method
- You underpaid the Captain
- A technical issue causes a transaction to fail
You can verify the above by checking the details of the transaction history from the Careem Pay section and comparing it with your payment method's statement.
Please settle the payment as soon as possible to continue using Careem’s services.
If you believe that the outstanding payment is unjustified and your payment method was charged successfully, contact us using the button below.