If you need to cancel a ride shortly after booking it, you can tap the “Cancel ride” button in the top left corner of the booking screen before the Captain arrives.
You can also go to Menu > Your rides > Scheduled > Track ride to access the ride while the Captain is on the way.
If you need to cancel a ride you scheduled for later, go to Menu > Your rides > Scheduled and select the ride you want to cancel.
In both cases, cancellation fees may apply to compensate the Captain for starting to move in your direction. Please read our cancellation policy below.
- For on-demand bookings:
- After booking a ride, you may cancel within 2 minutes without being charged a cancellation fee
- Canceling after 2 minutes of booking, and before the Captain has arrived at your pickup location, the cancellation fee will be the minimum fare.
- After the Captain has arrived, the cancellation fee will be the minimum fare plus any waiting charge.
- For scheduled bookings:
- You may cancel any time up to 60 minutes before your scheduled pickup time without being charged a cancellation fee (even if a Captain has already been assigned).
- For cancellations made within or less than 60 minutes of pickup time, the cancellation fee will be the minimum fare.
- For last minute cancellations, or in cases where the Captain has already arrived at the desired pickup location, the cancellation fee will be the minimum fare plus any waiting charge.