Captains are expected to wait 5-10 mins before they are allowed to cancel the ride and carry on accepting other bookings.
Be ready at the pick-up point as soon as your Captain arrives to avoid waiting and/or cancellation. You can request your Captain to wait a little longer which will incur waiting charges.
If the Captain cancels after waiting the full release time, you may be subject to cancellation charges.
For details on the release times and cancellation charges according to your city, follow these steps:
- Select ‘Rides’ on the app
- Go to side menu and select ‘Help’
- Scroll to the FAQs and select ‘What are Careem’s rates?’
- You can check all the details on the Captain release times and cancellation fees.