For non-registered users:
We do our best to provide you with all the help you may need on our Help Centre.
If you need to contact Careem, follow the below steps:
- Go to help.careem.com
- Click on 'Contact us' on the top right corner of the screen or follow this link
- Provide all details and we will get back to you as soon as possible.
For registered Careem users:
If you need to get in touch with us regarding a recent or past ride, you can follow the below steps:
- Select the 'Car' tile on the app
- Go to the side menu and select 'Help'
- Your most recent ride will be displayed on top. You can choose from the listed reasons to report a problem.
- If you want support on a past ride, select 'Show past rides' and choose the ride to report a problem
Careem currently only offers telephone support through the app if you’re currently in a ride, shortly after your ride and if you have scheduled a LATER booking.
For marketing and partnerships:
To contact Careem for ride related corporate & business partnership or inquiries, please visit: https://www.careem.com/en-ae/business/