We pride ourselves in offering our Customers top class service. Below are some key things you can expect from a Careem ride:
- Quality ride
No matter what car type you booked, you should expect a clean car with a professional Captain, and a working A/C (where applicable).
- Smooth pickup & dropoff
The Careem experience is even smoother if you add a dropoff location. This way, the Captain can follow a GPS and you can sit back and enjoy the ride.
You have the ability to add pickup details for your Captain, in case you want them to meet you at a specific entrance, or exit.
- Rating your ride
We value the feedback we get from our Customers, that’s why we encourage you to rate your Captain after every ride. If the service was great, why not give him 5 stars and a tip? If it was less-than-great, tell us why.
- Some housekeeping
Car capacity: Careem offers different types of cars with different capacities. The capacity of each car type is in regulation with that of the law in each country. According to Careem policies, and for your safety, our Captains can't pick up passengers more than the car capacity.
Pets: Transporting your pets inside a Careem is not encouraged. It is, however, completely up to the Captain whether they will accept your four-legged friends inside their car. Please respect the Captain’s decision in this matter.
Smoking, eating, or drinking: A Captain’s car is his office. Please respect his rules in regard to smoking, eating or drinking in the car.
Safety belt: It is the law that a safety belt should be worn at all times.