To make sure you sign up with a valid mobile number, we’ll send you an OTP (One time password) via SMS or WhatsApp which you need to enter to complete the signup process.
If you don't receive the SMS or WhatsApp message with the code, you can follow the below troubleshooting steps:
- Request for a call from the same screen
- Make sure the number that you have provided is accurate
- Make sure you have strong network coverage
Note: If you have requested a call with the OTP, please make sure to enter the correct OTP on your device.
If you still haven't received a verification code, please follow these steps:
1. Go to help.careem.com
2. Click on this link to learn how you can reach out to us through our different channels (App)
3. Follow this link (Web)
4. Fill in your contact and issue details and we'll look into it as soon as possible