What to do if there is a problem with my bike?
- Return the bike to the closest station.
- Press the red button with a ‘wrench’ icon. This triggers a red light, indicating the bike needs maintenance.
If it's after service hours, you are obligated to keep the bike in your safe possesion and share complete details of the situation, along with a picture to our customer support email: careembike-care-dxb@careem.com
Please ensure the bike is not left unattended or unlocked at any time. If the bike goes missing or is stolen, a penalty of AED 3000 is applicable.
What does a red light on the dock mean?
- Red light with a bike in the dock indicates that the bike is inoperative and cannot be utilized until it undergoes repair by a technician.
- Red light with no bike in the dock signifies a malfunction with the dock, rendering it incapable of accepting bike returns.
What should I do if I need to return my Bike and the station is full?
In this scenario, we kindly ask that you refrain from leaving the bike unattended and unsecured. In case of bike missing or stolen, penalty charges of AED 3000 is applicable.
Instead you may consider, opening the App and locating the nearest station to your location to dock the bike.
If you are still facing issues, please reach out to us through the Bike support channels (timings 8AM-11 PM) and the team will assist you.