We apologise for the poor experience you had with us.
You will now be able to dispute any food quality issue at your fingertips by following the simple steps below:
- Open the Careem app homepage
- Select Profile from the bottom right
- Select 'Help'
- Your current order will be visible under 'Help at your finger tips'
- Select 'Report a problem'
- Select the issue you faced with the order and enter the required details
- In case of any urgent issues, feel free to call us by selecting 'Get help with food order'
You can report a problem within 24 hours after delivery. For any missing item issues the dispute needs to be raised within 4 hours in UAE and within 90 minutes for our available locations in Jordan, Saudi Arabia and Qatar.