Careem Pay

Debit and credit cards

• Adding a credit or debit card
• Removing a card
• Editing card details
• I was charged for an unknown transaction

Temporary authorisation hold

• What is a temporary authorisation hold?

Outstanding payments

• What is an outstanding payment?

Add credit

• Adding credit using card
• Adding credit using a voucher
• Adding credit using cash

Send credit

• How can I send credit to someone?
• Can I send credit to a Pay Wallet in another country?
• What if I sent credit to the wrong person?
• I was charged but the credit was not received
• Are there any charges for sending credit?

Bills and Recharge

• What is the ‘Bills & Recharge’ service?
• What payment options can I use?
• Which telecom operators are included for this service?
• I got charged but mobile balance not received/bill not paid
• Will I get a receipt?
• Do I earn Careem Rewards for this service?

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Online checkout

• What is online checkout?