Careem Pay

Gift Cards

• How do I redeem a gift card?
• Can I save my gift card to use at another time?
• Can my gift card be refunded?
• Do I need to print my gift card?
• When does my gift card expire?
• Where can I find my previously bought gift cards?

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Send Credit

• How can I send credit to another Careem Pay Wallet?
• Can I send credit to a Careem Pay Wallet in another country?
• Can the credit be reversed if it is sent to a wrong number?
• How long does it take for credit to be transferred into the receiver's Careem Pay wallet?
• Are there any charges for transferring credit?

Mobile Recharge

• What is mobile recharge and how can I use the service?
• Which telecom providers can I buy a recharge for?
• I tried to recharge my mobile but have not received a voucher code or credit.
• Are there any additional charges for mobile recharge?

Bill Payments

• How do I pay my bills?
• Which bills will I be able to pay?
• Where can I find my bill/consumer number on my bills?
• How long does it take for my bill payment to be processed?
• How long does it take for my bill payment to show up in the overall Careem transaction history?

Card Payments

• How can I add a card?
• How can I remove a card?
• How can I edit card details?
• I was charged multiple times for one trip. What do I do?
• I have a Careem related charge on my card that I do not understand.