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  2. Pay: Cards, Wallet & Pay services

Pay: Cards, Wallet & Pay services

Debit and credit cards

  • How to add a card to Careem?
  • How to remove a card?
  • How can I edit card details?
  • What to do if I have been double-charged?
  • I was charged on my card but I did not receive the service

Temporary authorisation hold

  • What is a temporary authorisation hold?
  • What happens when I make a booking?
  • What happens if the booking cost is less than the temporary hold amount?
  • What happens if the booking cost is more than the temporary hold amount?
  • What happens if the booking is cancelled?

Outstanding payments

  • Why do I have an outstanding payment?
  • How can I settle an outstanding payment?

Add credit

  • How can I add credit using my card?
  • How can I add credit using a voucher?
  • Adding credit by paying extra cash at the end of booking

Send credit

  • How can I send credit to someone?
  • Can I send credit to a Careem Pay Wallet in another country?
  • What can I do if I sent credit to the wrong person?
  • How long does it take for credit to be transferred into the receiver's Careem Pay wallet?
  • What to do if payment method was charged but the credit was not received by the receiver?
  • Are there any charges for transferring credit?

Recharge

  • What is recharge and how can I use this service?
  • Which telecom operators can I get a recharge for?
  • What to do with the voucher code I received after paying for the recharge?
  • What to do if payment method was charged but the phone number was not recharged?
  • Are there any additional charges for recharge?
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