Careem Pay

Gift Cards

• How do I redeem a voucher?
• Can I save my voucher to use at another time?
• Can my voucher be refunded?
• Do I need to print my voucher?
• When does my voucher expire?
• Can I use multiple vouchers at the same time?

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P2P

• How can I transfer funds to another wallet?
• I sent funds to the wrong number
• How long does it take for funds to be transfered into another wallet?
• Are there any additional charges for funds transfers?
• Can I transfer funds to a Careem customer in another country?

Mobile Recharge

• How can I purchase mobile recharge?
• Which telecom providers can I buy a recharge for?
• I tried to recharge my mobile but have not received a voucher code/amount
• How long does it take for the recharge to be added to my number?
• Are there any additional charges for mobile recharge?

Utility Bill Payments

• How do I pay my Utility Bills?
• Which bills will I be able to pay?
• Where can I find my bill/consumer number on my bills?
• How long does it take for my bill payment to be processed?
• How long does it take for my bill payment to show up in the overall Careem transaction history?

Card Payments

• How can I add a card?
• How can I remove a card?
• How can I edit card details?
• I was charged multiple times for one trip. What do I do?
• I have a Careem related charge on my card that I do not understand.