Pay: Cards, Wallet & Pay services

Debit and credit cards

• How to add a card to Careem?
• How to remove a card?
• How can I edit card details?
• What to do if I have been double-charged?
• I was charged on my card but I did not receive the service

Temporary authorisation hold

• What is a temporary authorisation hold?
• What happens when I make a booking?
• What happens if the booking cost is less than the temporary hold amount?
• What happens if the booking cost is more than the temporary hold amount?
• What happens if the booking is cancelled?

Outstanding payments

• Why do I have an outstanding payment?
• How can I settle an outstanding payment?

Add credit

• How can I add credit using my card?
• How can I add credit using a voucher?
• Adding credit by paying extra cash at the end of booking

Send credit

• How can I send credit to someone?
• Can I send credit to a Careem Pay Wallet in another country?
• What can I do if I sent credit to the wrong person?
• How long does it take for credit to be transferred into the receiver's Careem Pay wallet?
• What to do if payment method was charged but the credit was not received by the receiver?
• Are there any charges for transferring credit?

Recharge

• What is recharge and how can I use this service?
• Which telecom operators can I get a recharge for?
• What to do with the voucher code I received after paying for the recharge?
• What to do if payment method was charged but the phone number was not recharged?
• Are there any additional charges for recharge?