What to do in case of an accident?
Your safety is important to us, which is why it is recommended to check the article on How to ride the Bike safely on our Help Centre.
In the unfortunate event of an accident, contact the law enforcement authorities at 999 and, if required, an ambulance at 998 without hesitation.
Also, kindly share details with us via our Bike support channels
What should I do if my Bike gets lost or stolen?
In case your bike gets lost or stolen, we kindly request you to reach out to the law enforcement authorities at 999 as your first step. Await their guidance and obtain an official document with the case ID.
After following the above steps, please reach out to us through the Bike support channels (timings 8AM-11 PM) and the team will assist you.