Accident:
In the event of an accident, please get in touch with the police to secure an official police report. Document the scene thoroughly with clear photographs of all relevant damage. Following this, promptly inform Swapp via Live Chat within the app or email us at hello.dubai@joinswapp.com, or call 800 032 1145 (daily, 9 AM - 6 PM).
Car breakdown:
If the car breaks down, please contact 24/7 roadside assistance by following the below steps:
- Tap on 'Menu'
- Tap on 'Help'
- Choose 'Car Rental' from the carousel on top
- Select 'Accident & Breakdown' category
- Tap 'Roadside assistance'
- You can call the number mentioned on the screen to get help