How can I contact Careem?

We're always here to help. 

    1. In-App Support

Follow the below steps to get in touch with us through the App:

1. Tap on 'Activities'.
2. Tap 'Food'.
3. Select the order you need help with
4. Scroll down and tap 'Get help'
5. Select your relevant scenario and fill in the details
6. Tap 'Next'
7. Provide the required details
8. Tap 'Report missing items'

 2. Online/Web Support (Available 24/7)

1. Visit help.careem.com.
2. Fill in your information (add as much detail as possible so that the agent can help you with your concern).
3. Tap 'Submit'

Note for Rides: 

• Call support is only available during the ride or 1 hour post ride.
• Call support is not available for Rides in Qatar.

 3. Safety:

Help is always available if you face a safety related issue in your ride.

How to reach out?

1. Click on ‘Activities’ from the app homepage
2. Click on ‘Help’
3. Select ‘Rides’ from the carousel on top
4. Choose the trip you’d like to report
5. Select ‘I want to report a safety issue’
6. Select the reason that best describes your concern and share as much detail as possible.

Note:

• Call us: You can call us while you are in-ride or 1 hour post-ride.   
  -  Phone support is currently unavailable in Qatar, please use the in-app help for assistance.
• Message us: You can message us 24/7, and we will get back to you at the earliest.