Your transaction is still in progress due to one of the following reasons:
- Identity verification is in progress.
- Receiver verification is in progress.
- Delay from the receiver’s bank in accepting funds.
We will notify you as soon as the transfer is complete.
What if there are missing documents?
In case of a delayed transfer, we may request for additional documents* which are mandatory as part of the compliance protocol, knowing that all your data is secured every time you make a transaction with Careem Pay.
*Receiver ID card, sender bank statement (to check the source of funds), salary slip (to check the source of funds), receiver address proof
Note: This service is currently available from the UAE to India, the U.K., France, Italy, Germany, Ireland, Spain, Denmark, the Philippines, Lebanon, Pakistan, Egypt, Austria, Belgium, Cyprus, Croatia, Estonia, Finland, Greece, Latvia, Liechtenstein, Lithuania, Luxembourg, Monaco, Malta, The Netherlands, Portugal, San Marino, Slovakia, Slovenia