Pay

Debit and credit cards

• How can I add a debit or credit card?
• How can I remove a card?
• How do I edit card details?
• I was charged for an unknown transaction

Temporary authorisation hold

• What is a temporary authorisation hold?

Outstanding payments

• What is an outstanding payment?

Add credit

• Adding credit using card
• Adding credit using a voucher
• Adding credit using cash

Send credit

• How can I send credit to someone?
• Can I send credit to a Pay Wallet in another country?
• What if I sent credit to the wrong person?
• I was charged but the credit was not received
• Are there any charges for sending credit?

Identity verification

• How to verify my identity?
• How long does it take to be verified?
• What are the limits after my identity is verified?

Bills and Recharge

• What is the ‘Bills & Recharge’ service?
• Are there any additional charges for this service?
• What payment options can I use?
• Which telecom operators are included for this service?
• I got charged but mobile balance not received/bill not paid
• Will I get a receipt?

See all 7 articles

1- Click checkout

• What is 1- Click checkout?

Global transfers

• What are Global transfers?
• Which countries can I send money to?
• Is Careem licensed to provide this service?
• How to use this service?
• How do I add a new recipient?
• How do I edit recipients?

See all 18 articles

Wallet Usage

• What are the limits after my identity is verified?