Pay

Debit and credit cards

• How can I add/remove a debit or credit card?
• How do I edit card details?
• I was charged for an unknown transaction

Temporary authorisation hold

• What is a temporary authorisation hold?

Outstanding payments

• What is an outstanding payment?

Add credit

• Adding money to your wallet using your card
• Adding money to your wallet using a voucher
• Adding money to your wallet using Cash

Identity verification ( UAE )

• How to verify my identity?
• How long does it take to be verified?
• What are the limits after my identity is verified?

Bills and Recharge

• What is the Bills & Recharge service?
• Are there any additional charges for this service?
• What payment options can I use?
• Which telecom operators are included for this service?
• I got charged but mobile balance not received/bill not paid

1- Click checkout

• What is 1- Click checkout?

Send Money

• What is the Send Money service?
• Which countries can I send money to?
• Is Careem licensed to provide this service?
• Removing a bank account
• How to use this service?
• How do I add a new recipient?

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Wallet Usage

• What are the limits after my identity is verified?