A few things to note about the temporary authorization hold:
- This hold amount is similar to the booking estimate
- This amount is not an actual charge
Example:
- You book a Careem service
- Booking estimate is AED 100
- Careem holds AED 100
- Actual cost is AED 90
- AED 90 charged from the hold of AED 100
- AED 10 is released immediately
- May take 24 hours to reflect on the card/account, depending on the bank’s policy
If the booking cost is more than the temporary hold amount:
Debit/credit card:
- Booking estimate is AED 100
- Careem holds AED 100
- Actual cost is AED 120
- AED 100 hold is converted to a charge
- AED 20 is charged on a separate transaction
You might see multiple transactions on your card/account but be assured that only the total booking cost will be charged.
Apple Pay:
- Booking estimate is AED 100
- Careem holds AED 100
- Actual cost is AED 120
- AED 100 hold is converted to a charge
- AED 20 added as a negative balance in Pay Wallet
If the booking is canceled:
- Booking estimate is AED 100
- Careem holds AED 100
- Booking is cancelled
- Cancellation fee of AED 20 is charged from the hold of AED 100 (if applicable)
- AED 80 released immediately
- May take 24 hours to reflect on the card/account. There is a chance it might take up to 7 days for the amount to be reflected in your account, depending on your bank’s policy.