Note: Careem offers telephone support through the app only
- If you're currently in a ride
- Shortly after your ride
- If you have an upcoming LATER booking
For registered Careem users:
If you need to get in touch with us about a recent or a past ride, you can open the Careem app and follow the steps below:
- Select ‘Profile’ on the app
- Select 'Help' under the ‘Support’ section
- Your most recent ride will be displayed on top. Select ‘Get help with this ride’, choose from the listed reasons to report a problem.
- If you want support on a past ride, select ‘View past rides' and choose the ride to report a problem
If you’re not a registered Careem user, you can check our Help Centre where we try to provide you with all the information you need to know about the Careem app, from step-by-step guides to detailed explanations.
If you need to get in touch with us, follow the below steps: