Contacting Careem

You can reach out to Careem through different channels mentioned below: 

1. In-App support: 

Our Help Centre on the app provides you with all the information you need to know about using Careem.

How to reach out?

Follow the steps below: 

1. Open the Careem App
2. Click on the 3 horizontal lines on the top right corner
3. Click on ‘Activities’
4. Select the ‘Rides’ tab
5. Select the ride that you want support with 
6. Click on ‘Get help with this ride’
7. Select the relevant reason to reach out to us

Note: 

In-App support is available 24/7

 

2. Online/web support: 

If you are not a registered Careem user, help is also accessible from the website.

How to reach out?

1. Visit help.careem.com 
2. Provide the details mentioned
3. Click on submit

Note:
Online/web support is available 24/7 

 

3. Call support:

Contact us directly through phone support. 

How to reach out?

1. Open the Careem App 
2. Click on the 3 horizontal lines on the top right corner
3. Click on ‘Help’
4. Select the ‘Rides’ tab
5. Select the ride that you want support with
6. Select the relevant reason and click on ‘Call us’

Note:

• Call support is only available during the ride or 1 hour post ride.
• Call support is not available in Qatar

 

4. Live chat: 

Chat with our support team in real time on the Careem App.

How to reach out?

In-ride: 

1. Open the Careem App 
2. Click on the on-going ride tracker on the App home page
3. Scroll down and click on ‘Need our help?’
4. Select ‘Chat with us’

Note: 

- Live chat is available during the ride.

- Live chat is not available in UAE.

 

5.Safety and security support: 

Help is always available if you face a safety related issue in your ride.

How to reach out?

For Egypt, Qatar & Bahrain:

1. Click on ‘Menu’ from the app homepage
2. Click on ‘Help’
3. Select ‘Rides’ from the carousel on top
4. Choose the trip you’d like to report
5. Select ‘I want to report a safety issue’
6. Select the reason that best describes your concern and share as much detail as possible.

For all other cities:

1. Click on ‘Menu’ from the app homepage
2. Click on ‘Help’
3. Select ‘Rides’ from the carousel on top
4. Choose the trip you'd like to report
5. Click on ‘Get help with this ride’
6. Tap ‘Other’
7. Select the reason that best describes your concern and share as much detail as possible.

Note:

• Call us: You can call us while you are in-ride or 1 hour post-ride.   
  -  Phone support is currently unavailable in Qatar, please use the in-app help for assistance.
• Message us: You can message us 24/7, and we will get back to you at the earliest.