1. In-app support:
Our Help Centre on the app provides you with all the information you need to know about using Careem.
How to reach out?
Careem app > Profile > Help > Get help with this ride / View past rides > Choose from the listed reasons to report a problem > Message us
Availability:
24/7
2. Online/web support:
If you are not a registered Careem user, help is also available on the website.
How to reach out?
help.careem.com> Contact us > Provide details > Submit
Form link: https://help.careem.com/hc/en-us/requests/new
Availability:
24/7
3. Call support:
Contact us directly through phone support.
How to reach out?
Careem app > Profile > Help > Get help with this ride / View past rides > Choose issue from the listed reasons > Call us
Availability:
In-ride or post ride (1 hour)
4. Live chat:
Live chat with our support team on the Careem app.
How to reach out?
Careem app > Profile > Help > Get help with this ride / View past rides > Choose issue from the listed reasons > Live chat
Availability:
In-ride or post ride (1 hour)
5. Safety and security support:
Help is always available if you face a safety related issue in your ride.
How to reach out?
Careem app > Profile > Help > Get help with this ride > Choose issue from the listed reasons > Call us/Message us
Availability:
Call us: In ride or post ride (1 hour)
Message us: 24/7