Rides

About Rides

• What are Rides?
• Locations and availability
• Understanding car categories
• Careem's in-ride policies
• Downloading Careem app

Sign up and manage account

• How can I create an account?
• I did not receive OTP during sign up
• How to edit my account details?
• Changing region and currency
• Deleting an account
• How does an account get blocked or suspended?

Biometric Authentication

• How can I enable biometric authentication for my app?

Payments options and billing

• What are my payment options?
• Cash payments and policy
• How to add and remove a debit/credit card?
• Rides pre-authorisation (Card verification before a ride)
• Outstanding payments
• What is Careem Pay credit?

See all 10 articles

Requesting a ride

• What is the difference between scheduled and on-demand bookings?
• How to book a ride from Careem app?
• How to book a ride from Careem website?
• How to select my payment method?
• Applying a promo code
• Peak pricing

See all 12 articles

Cancelling a ride

• How can I cancel a ride?
• Cancellation policy
• How long should my Captain wait for me?

Taking a ride

• Updating booking details
• How do I contact my Captain?
• How can I share my ride details?

After a ride

• How do I view my ongoing/past rides?
• Rating my Captain
• Tipping my Captain
• Why can Captains rate me?
• Reporting lost item

Careem Rides Safety

• What is in ride insurance?
• What if I get into an accident during my ride?
• Where can I get more information, support or make a claim?

Careem Rewards

• Sunsetting Careem Rewards

Contacting Careem

• Contacting Careem
• Call masking after a ride is processed
• Careem Notifications
• How can I view the response to my complaint?
• How do I submit a Subject Access Request (SAR GDPR)?