Rides

About Rides

• What are Rides?
• Locations and availability
• Car types
• What are Careem's rates?
• Careem's in-ride policies
• Downloading Careem app

Sign up and manage account

• Creating an account
• What if I didn’t receive a verification code?
• Editing account details
• Unlink Facebook account
• I forgot my password
• Business profile

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Biometric Authentication

• How can I enable biometric authentication for my app?

Requesting a ride

• Types of bookings
• Booking a ride from Careem app
• Booking a ride from Careem website
• Selecting payment method
• Applying a promo code
• Peak pricing

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Cancelling a ride

• How to cancel a ride?
• Cancellation policy
• How long should my Captain wait for me?

Taking a ride

• Updating booking details
• Contacting Captain
• Sharing ride details

After a ride

• Viewing my rides
• Rating my Captain
• Tipping my Captain
• What is Customer rating?
• Reporting lost item

Payments options and billing

• Payment options
• Cash payments and policy
• Adding and removing a credit/debit card
• Rides pre-authorisation (Card verification before a ride)
• Careem Pay credit
• Careem Packages

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Careem Rewards

• Careem Rewards
• Earning Careem Reward points
• Redeeming Reward points
• Do Careem Reward points expire?
• Careem Gold

Contacting Careem

• Contacting Careem
• Contacting Captain anonymously (Call masking)
• My Notifications
• Support Inbox
• How do I submit a Subject Access Request (SAR GDPR)?
• How do I contact Careem for partnerships?