At Careem, your safety and well-being are our top priorities. We understand that accidents can happen, and we want to assure you that we're here to support you.
Immediate Assistance:
If you're involved in an accident during your Careem ride, your first priority should be your safety and the safety of others involved. Please make sure everyone is out of harm’s way, and if anyone is injured, don’t hesitate to seek medical attention immediately. Your well-being comes first.
Contacting Support:
Once you’re safe, reach out to our support team immediately to report the accident. You can do this directly through the app by selecting "Your safety is at risk" and choosing the language you’d like to communicate in. This will connect you to our Care team, who are available 24/7 to assist you. To help us address the situation quickly, please share all the necessary details about the accident.
Please remember that your well-being is our utmost concern. If you have any questions or concerns throughout the process, don't hesitate to reach out to our support team. We're here to help in any way we can.