In this article, we cover the following topics:
- How to report your lost phone?
- How to report other lost item(s)?
- How to get the phone/item(s) back?
How to report your lost phone?
If you have lost your phone and don't have access to the Careem app, simply follow these steps:
- Go to help.careem.com
- Select 'Contact us' from the top right corner or follow this link
- Provide an alternative number to contact you and other details. We will get back to you as soon as possible
How to report other lost item(s)?
Go to the Careem app and follow the below steps:
- Select ‘Profile’ on the app
- Select 'Help' from the top right corner of the screen
- Your most recent ride will be displayed on top. Select ‘Get help with this ride’. If you want support on a past ride, select ‘View past rides' and choose the ride to report a problem
- Select 'I lost an item'
- Tap on 'Message us' and provide all the details
All lost and found cases are handled on priority. Our team will investigate and get back to you at the earliest.
How to get the item back?
In case the Captain has found your lost item, there are 2 options to get your item, according to the policy of the city where your item was lost.
A- Pickup item from the office
- Captain can drop the item to the Careem office and you can pick it up yourself
- The office address and working hours will be shared with you
- You will have to provide a valid ID card to collect the item
B- Get the item delivered
- Ask our team to deliver the item
- A booking will be created with the same Captain
- This booking will be charged to your account as a normal ride
Also, here is our storage & disposal policy for lost items:
- Valuable items (such as phones, cash, purse, ID documents etc.) and clothing items will be stored for 30 days only.
- Food and soiled articles will be disposed of immediately.
Note that Careem is not responsible for items left in a car after a ride. We'll try to help, but can't guarantee that a Captain has your item or can immediately deliver it to you.