A user's account or device can be automatically blocked by our system if it violates any of our terms and conditions, which all users accept by signing up for a Careem account.
Following are the most common reasons for an account to be blocked:
High cancellation ratio
When booking a ride, a user has the option to cancel the ride. If a cancellation occurs too often, the system will display a warning. If this is continued, the account will be blocked. Constant cancellations impact our customers and captains negatively.
Unpaid negative balance in the Careem PAY wallet
If a ride was not paid in full or was not paid, the account would have a negative balance that is owed. An account would be temporarily blocked until this amount is settled.
Declined credit card payments that lead to a negative balance have to be settled within 5 days. Failure to do this may lead to a blocked account.
Multiple user accounts being used on the same mobile device
In order to limit fraudulent activity, we do not encourage our customers to use the same device to log into many accounts. When we find that a device has been used to log into several Careem accounts, we might suspend your account.
Cross country referral
In order to limit fraudulent activity, we do not encourage our customers to send cross-country referrals.
Misuse of referral credit
In order to limit fraudulent activity, we monitor the use of referral credits. Any suspicious transactions with referral credits could lead to the account being suspended.
Misuse of Careem PAY credit
To limit fraudulent activity, Careem PAY credit is only valid in the country where the credit was acquired.