If you see an outstanding balance (negative balance) in your Careem account, below are some of the reasons why this may happen:
- Your chosen payment method had insufficient funds.
- You paid your Captain less than the order amount
- A trip fare was higher than the estimated amount, and we were not able to collect the difference using the payment method originally selected.
- A technical issue caused a transaction to fail.
- The Captain delivered the food, but cash was not paid.
To get the details of the outstanding balance:
- Select ‘Pay’ from the top left corner on the app.
- Scroll down and select ‘View all’ next to ‘Transactions’.
- Click on the individual transaction to view its details.
- Please settle the payment by topping up your Pay account or through direct payment via credit card as soon as possible to continue using Careem services.
Relevant articles: