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How to add and remove a debit/credit card?

Adding a card:

Open the Careem App and follow the below steps: 

  1. Tap on 'Profile' from the App homepage.
  2. Select 'Cards and accounts'.
  3. Click on 'Add+' next to cards.
  4. Enter your card number, expiration date (MM/YY), CVV/CSC number, and nickname (optional).
  5. Tap ‘Verify card’.

Note:

  • We may send an OTP to your registered mobile number for authentication.
  • Sometimes, we'll verify your card by placing a small amount on hold (not an actual charge), which will be released automatically.
  • If you are issued a refund for a service refunds are sent to the wallet by default unless requested otherwise.
  • Your card details are kept safe and secure.
  • Refunds issued to the card used for the original payment may take 3 to 14 business days to appear in your account, depending on your bank's policy.

What if I face an error while adding a card?

If you encounter an error, follow these steps:

- Check the app version: Reinstall the Careem app to ensure you're on the latest version.

- 3DS verification*: If your card supports 3DS authentication, complete all steps for successful card addition.

- Bank issue: Confirm with your bank that they have authorised Careem for online transactions.

*3DS is an authentication method that provides an additional layer of authentication for credit card transactions, protecting against fraudulent actors. 3DS asks customers to verify their identity with the card issuer during payment.

Removing a card?

Open the Careem App and simply follow the below steps.

  1. Tap on 'Profile' from the App homepage.
  2. Select 'Cards and accounts'.
  3. Select 'Edit' next to the card you want to remove.
  4. Click on 'Remove this card from wallet'.
  5. Click 'Yes, remove card'.

Relevant articles:

- Payment options
- Careem Pay credit
- Rides pre-authorization

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