Issue with a ride:
To report an issue on a Hala ride booked through the Careem app, simply follow the below steps:
- Open the Careem app
- Select ‘Hala Taxi’
- Go to Menu and then select ‘Activities’
- Select the ride on which you are facing the issue
- Select ‘Report a problem’ to report your issue
Other issues:
If you didn’t find what you’re looking for, you can reach out to Hala support via:
- Direct message on our Instagram account @hala_ride
- Visit our website www.halaride.com, select ‘Contact’ from the top, fill all the details and select ‘Send’
Our team will make sure to respond to your request at the earliest possible time.