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  1. Careem
  2. Hala Taxi

Hala Taxi

About Hala

  • Hala’s inception story
  • Smart city vision
  • Hala’s perks
  • Locations and availability
  • Car types
  • What are Hala’s rates?

Booking a ride

  • Types of bookings
  • Booking a Hala ride from Careem app
  • Selecting payment method
  • Applying a promo code
  • Can I make more than 1 booking?

Cancelling a ride

  • How to cancel a ride?
  • Cancellation policy

After a ride

  • Viewing my rides
  • Reporting lost item

Payment options and billing

  • Payment options
  • Cash policy for Hala
  • Credit/debit or Nol card inside taxi
  • Getting a trip receipt

Contacting Hala

  • Contacting Hala

Hala’s response to COVID-19 in Dubai

  • Hala’s response to COVID-19 in Dubai
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