For cancelling both NOW and LATER bookings, cancellation fees may apply to compensate the Captain for starting to move in your direction.
- You can cancel a ride without a cancellation fee within 2 mins of booking it.
- After 2 mins, minimum fare plus any waiting charges may apply
- You can cancel a ride without a cancellation fee up to 60 minutes before your pickup time
- Last-minute cancellations or in case of Captain arrival, minimum fare plus any waiting charges may apply
What is the cancellation fee?
You can check the cancellation fee according to your city on the Careem app by following these steps:
- Select ‘Hala Taxi’ on the app
- Go to Menu and select ‘Help’
- Scroll to the FAQs and select ‘What are Careem’s rates?’
- You can find the pricing and cancellation fee here for all car types and toggle between NOW and LATER rides for a specific city.