Lost and Found issues for taxis are handled by the transport authorities in the cities where we operate. They have direct access to the taxi, camera and captains and can help investigate and retrieve lost items as soon as possible.
For trips in Dubai please contact the Roads and Transport Authority of Dubai (RTA) Customer Support:
- Customers in the UAE: 8009090
- Customers outside the UAE: +971 4 605 1414
For trips in Ras Al Khaimah please contact the Ras Al-Khaimah Transport Authority (RAKTA):
- Customers in the UAE: 8001700
- Customers outside the UAE: info@rakta.gov.ae
Please make sure you have the following details about your trip to hand:
- Date & Time (Pickup & Drop off
- Location (Pickup & Drop-off)
- Plate number
- Taxi roof color
Where to find the booking details on the Careem app?
- Select ‘Hala Taxi’ on the app
- Go to Menu and then select ‘Activities’
- Select the ride in which the item was lost and all details will be displayed