What is our cash policy?
For any cash trips, the Captain must collect the full trip fare amount from the Customer.
The Captain will not be able to enter any amount less than the final trip fare on his device.
What if I don't have enough change money?
If you don't have change money, inform the Captain from the beginning of the ride to find change during the ride.
Can I pay more than the trip fare?
- You can only pay a certain amount over the trip fare.
- This extra amount will be added as Pay credit in your Careem Pay Wallet.
- If you're going to pay the Captain over the trip cost, don't leave the car unless you're sure that the Captain entered the extra amount and you received a notification in your app.
If I'm short on cash, can I split the fare payment by cash and card?
Yes. If you find yourself short on cash, you can combine various forms of payment. Once you've paid the cash part, you can inform the Captain how much you want charged to your debit/credit or Nol card via the machine in the taxi.