What is our cash policy?
For cash trips, the full trip fare amount needs to be paid to the Captain.
What if I pay less than the trip fare?
The Captain will not be able to enter any amount less than the final trip fare on his device.
Can I pay more than the trip fare?
On Hala cash trips, you can only pay the exact trip fare amount to the Captain.
Hala Captains will not be able to enter extra cash in your Pay Wallet.
What if I don't have enough change money?
Inform your Captain at the start of the trip so he can arrange change money.
You can also pay using your credit/debit or Nol card inside the taxi.
What if I select ‘Cash’ for payment by mistake?
In such cases, we will not be able to update your payment method during the ride or when the ride has ended.
You can try to:
- Pay with your debit/credit or Nol card directly inside the taxi
- Request your Captain to take you to the nearest ATM to withdraw cash to pay for the ride
What if I have a previous negative balance on my account?
If you have a negative balance on your account, it will be added to the total fare of your next trip, so the Captain may ask to pay an amount over the trip fare.
Once you pay this amount, the negative balance will be settled.