-
Single device use only:
Careem Bike membership plans are limited to single-device use only and must not be accessed across multiple devices. The sharing of Careem Bike membership is strictly prohibited. Careem monitors these multiple device logins, and if detected will cancel your Careem Bike membership. You may also face a possible suspension of your Careem account without prior notice or refund. -
Fair usage
Careem monitors the usage of your Careem Bike membership to ensure fair usage. This allows Careem to provide the same service standards for all its users.
UAE- Careem Bike monthly membership users should not exceed more than 60 bike rides within a 30 day period. Exceeding this limit will result in the suspension of your Careem Bike membership pass and possible account cancellation without prior notice or refund.
KSA- Careem Bike monthly or yearly membership users should not exceed more than 60 bike rides within a 30 day period. Exceeding this limit will result in suspending your Careem Bike membership pass and possible account cancellation without prior notice or refund. -
Commercial Usage
Careem Bikes are intended for personal use only. Any use of Careem Bikes for commercial purposes requires a prior arrangement with Careem and may be subject to corporate rates. Careem actively monitors such activities, any user taking 8 or more trips per day consecutively will be flagged as a commercial user. Any unauthorised commercial use is prohibited and will result in the suspension of your Careem Bike membership and cancellation of your Careem account without prior notice or refund for any active pass available.
If you wish to use the service commercially, please reach out to our customer care team. We can arrange a specific corporate package tailored to your needs.
UAE:
Phone: +971 444 05263
Email: careembike-care-dxb@careem.com
KSA:
Phone: +966 11 437 7082
Email: careembike-care-ksa@careem.com
-
Service Charges overview:
Careem will not provide refunds for charges incurred due to exceeding the initial rental period, except in cases where technical or hardware issues are validated.
UAE Charges:
Extra time charges shall apply after you have exceeded 45 minutes on your Single Trip, One Day, One Week, and One Month passes.For Go Flexi Plans (Yearly & Monthly), a per-minute charge of AED 0.5/m shall apply when the bike is unlocked.
KSA Charges:
Extra time charges apply on passes Single Trip, One Day, and One Month passes.For monthly Go Flexi Plan, a per-minute charge shall apply when the bike or scooter is unlocked.
- Auto-Renewal and Refunds: Your subscription may automatically renew and be charged at any time on the renewal date unless cancelled 24 hours prior to the renewal date. You are responsible for managing your subscription, and no refunds will be issued for auto-renewed subscriptions, even if the subscription was not used. You can cancel your Careem Bike pass by following the steps in the FAQ section.
- Bike Misuse and Penalties: Careem Bikes must be used appropriately. Misuse, including but not limited to riding with more than one person, towing other objects, performing stunts like wheelies, or any other damages to the bike, will result in penalties up to 1,000 USD. Careem reserves the right to take necessary actions, including suspending your account without prior notice or refund.
- Liability Disclaimer: Careem is not liable for any injuries, accidents, or damages caused or incurred by you during your usage of Careem Bikes. By using Careem Bikes, you agree to do so at your own risk. It is your responsibility to ride safely and follow local laws and safety regulations.
-
Riding Rules: While using Careem Bike, you must ensure that you comply with the following rules and guidelines:
- Obey all traffic laws and regulations: This means riding on the right side of the road, following the speed limit, and stopping at red lights and stop signs.
- Ride safely and predictably: Avoid weaving in and out of traffic, and signal your turns and stops well in advance. You must sit on the Careem bike saddle, with both your feet on the pedals; and hold the handlebar with both hands, or with one hand if you are using the other to signal turning to the right or left and dismount when crossing all pedestrian crossings.
- Be aware of your surroundings: Do not use dual headsets or strobe lights while riding the Careem bike, watch out for cars, pedestrians, and other cyclists, maintain sufficient safety distance, and be prepared to react to changing conditions. Wear a helmet and other protective and high-visibility gear. This will help to protect you in the event of a crash, and check if the gears, brakes, and tyres are in working condition before you ride a Careem bike.
- Stay in control of your bike: Do not carry passengers, tow other objects, or cling to any moving vehicle or trailer while riding a Careem bike. This can make it difficult to control your Careem bike and could lead to an accident or damage.
- Ensure returning the bike: Use designated Careem Bike stations only to return the bike and ensure it is docked correctly. Any bike left unattended or unsecured may result in 1,000 USD penalties. Please check the FAQ section to know how you can return the bike safely.
- Pay attention to road signs: Comply with the instructions of the information signs installed on roads and cycle tracks.
- Stay safe and report accidents: Report incidents immediately if they happen when hitting other bikes, vehicles, pedestrians, or stationary objects. Use Careem bike lanes and paths whenever possible. This is the safest way to ride and helps reduce traffic congestion.
- Bike in good visibility: Be careful especially when riding at night or in bad weather. Make sure you have good visibility, and be extra cautious around other vehicles.