Wusool discount did not apply before or after the ride

This can happen because:

1. The trip is not from/to your 'Work' location
2. The maximum discount balance per month has been used already
3. You have exceeded the limit of 4 trips per day 

If this is not the case, you can report the ride by following the steps below

1. Select ‘Wusool’ on the app
2. Go to the side menu and select 'Help'
3. Your most recent ride will be displayed on top. You can choose the ride to report a problem

Also check out: How to activate Wusool on Careem? and Terms and conditions