How do I return an e-bike?

To return a Careem E-Bike, please follow the below steps:

1. Click on E-Bike from the App home page

2. Find the nearest station with an open dock, and go there

3. Align the triangle on the front of the bike with the dock.

4. Insert the bike firmly into the dock, holding the handle with one hand and the seat with the other

5. Wait for the green light and buzzer to confirm the bike is locked.

6. Pull the e-bike to ensure it’s secured.

7. Check the app for the trip end notification.

8. If no light or a red light appears, try again at the same or another dock.

Steps for returning a e-bike with a flat or low tyre:

1. Align the e-bike's triangle (below the basket) with the dock's slot.
2. Lift the e-bike holding both handles
3. Insert the e-bike firmly until the green buzzer confirms its locked.

4. If no empty dock is available: Do not leave the e-bike unattended, instead try to take the e-bike to a different station. If the e-bike is lost or stolen, a penalty of ⃎ 3000 will apply.

If you have trouble docking the e-bike, contact us:
Email: careembike-care-dxb@careem.com
Call: +971 444 05263 (8 AM- 11 PM)

Note: 
- Do not return the e-bike to a dock with a red light, as it indicates a malfunction and can't accept e-bike returns.

Related Articles:

- What are the charges for a damaged or lost bike?
- How do I unlock a bike?
- What happens if I exceed 45 mins on a ride?
- Usage of Careem Bike