In this article, we cover the following topics:
- How is ride fare calculated?
- What other factors impact ride fare?
How is ride fare calculated?
Depending on the city in which you use Careem, your ride fare may be calculated based on either Upfront pricing or Ride-end pricing
- UPFRONT PRICING
The idea is that you always pay the amount that you see before your ride. This price is based on the following:
Promised fare: This is the fixed rate we commit to at the start of the trip. It includes distance, time, peak, discount, etc.
- RIDE-END PRICING
Some cities do not support upfront pricing. In these cities, you’ll be charged based on the following factors:
What other factors impact my fare?
For both upfront and ride-end pricing, the following factors may impact your final fare
Airport surcharge: Charges applied to airport pickups & drop-offs, to compensate the Captains for airport surcharge, parking charges, and applicable airport taxes.
Tollgate: Charges applied if the route passes through a road tollgate where mandatory fees set by governments are to be paid.
Peak: Charges applied during Peak time, when there are more ride requests than available Captains. You will always be notified when it's a Peak time.
City surcharges: Some cities may charge an operational fee.
Base: This appears when a flat rate for a ride is applied.
Promotion discount: The discount applied from any promo code used on the booking.
Minimum ride fare: This is the minimum your fare can be for any given ride. Sometimes all the above charges add up to less than the minimum, in which case we only charge the minimum fare.
If you need to report a fare issue with one of your rides, simply follow the below steps:
- Select 'Rides' on the app
- Go to the 'Menu' and select 'Help'
- Your most recent ride will be displayed on top under the 'Rides' tab
- Click on the ride you would like to report.