A user's account or device can be automatically blocked by our system if it violates any of our terms and conditions, which all users accept by signing up for a Careem account.
Following are the most common reasons for an account to be blocked:
High cancellation ratio:
When ordering food, a user has the option to cancel the order. If a cancellation occurs too often, the system will display a warning. If this is continued, the account will be blocked. Constant cancellations impact our Customers and Captains negatively.
Unpaid negative balance in the Careem Pay Wallet:
If an order was not paid in full or was not paid, the account would have a negative balance that is owed. An account would be temporarily blocked until this amount is settled. Declined credit card payments that lead to a negative balance have to be settled within 5 days. Failure to do this may lead to a blocked account.
Multiple user accounts being used on the same mobile device:
In order to limit fraudulent activity, we do not encourage our customers to use the same device to log into many accounts. When we find that a device has been used to log into several Careem accounts, we might suspend your account.
Misuse of Careem Pay credit:
To limit fraudulent activity, Careem Pay credit is only valid in the country where the credit was acquired.