A user's account or device can be automatically blocked by our system if it violates any of our terms and conditions, which all users accept by signing up for a Careem account.
Following are the most common reasons for an account to be blocked:
High cancellation ratio:
- We value your needs and understand that there may be times when you need to cancel a food order. However, frequent cancellations can disrupt the experience for both our valued Customers and our dedicated Captains, who rely on completed deliveries.
- To ensure a smooth and reliable service for all, our system displays a gentle reminder when multiple cancellations occur. We request your consideration and encourage you to minimise cancellations wherever possible.
Unpaid negative balance in the Careem Pay Wallet:
If an order was not paid in full or was not paid (due to any card issues) the account would have a negative balance that is owed. An account would be temporarily blocked until this amount is settled.
Note: Declined credit card payments that lead to a negative balance have to be settled within 5 days to avoid a blocked account.
Multiple user accounts being used on the same mobile device:
In order to limit unauthorised activities, we do not encourage our customers to use the same device to log into many accounts. When we find that a device has been used to log into several Careem accounts, we might suspend your account.
Misuse of Careem Pay credit:
To limit fraudulent activity, Careem Pay credit is only valid in the country where the credit was acquired.
Signup attempt blocked
Signing up to Careem may not be successful as we suspect the account details are not genuine. You can reach out to us by following this link to help resolve this issue.