A user's account or device can be automatically blocked by our system if it violates any of our terms and conditions, which all users accept by signing up for a Careem account.
Following are the most common reasons for an account to be blocked:
High cancellation ratio:
When ordering food, a user has the option to cancel the order. If a cancellation occurs too often, the system will display a warning. If this is continued, the account will be blocked. Constant cancellations impact our Customers and Captains negatively.
Unpaid negative balance in the Careem Pay Wallet:
If an order was not paid in full or was not paid, the account would have a negative balance that is owed. An account would be temporarily blocked until this amount is settled. Declined credit card payments that lead to a negative balance have to be settled within 5 days. Failure to do this may lead to a blocked account.
Multiple user accounts being used on the same mobile device:
In order to limit fraudulent activity, we do not encourage our customers to use the same device to log into many accounts. When we find that a device has been used to log into several Careem accounts, we might suspend your account.
Misuse of Careem Pay credit:
To limit fraudulent activity, Careem Pay credit is only valid in the country where the credit was acquired.
Signup attempt blocked
Signing up to Careem may not be successful as we suspect the account details are not genuine. You can reach out to us by following this link to help resolve this issue.