Region:
You can select the region that you want to travel in by following the below steps:
- Tap the ‘Menu’ option
- Select ‘Profile’
- Scroll down and select ‘City’
Currency:
General Currency Change Policy (For All Markets):
When you sign up with Careem, your wallet currency is automatically set based on your mobile number and country at the time of registration.
If you move to a different country, here are your options:
- Option 1: You can update your contact details (like your mobile number) and keep using the same account — but please note that the currency itself cannot be changed on an existing account.
- Option 2: You can create a new Careem account using a local phone number from your new country to access the local currency and services.
Important Tip: If you choose to create a new account, don't forget to redeem any reward points or Careem credit in your current account — as these cannot be transferred to your new account.
Currency Change Process Specific For UAE Users:
If you are in the UAE and want to change your wallet to AED (Dirhams) — we've got you covered!
Instead of creating a new account, UAE users can now convert their existing wallet to AED directly from the app, as long as they meet the following criteria:
Who is eligible?
- You have a UAE local mobile number added to your Careem account.
- Your wallet is currently in a non-AED currency (like SAR, JOD, PKR, INR, etc.).
- You agree that once converted to AED, you cannot switch it back or change to another currency later.
- Your wallet balance is $25 USD (or equivalent) or less — anything over this limit will be forfeited. Means only equivalent $25 worth will be converted, and the rest will be lost, so please check your balance before initiating the currency change.
How to Change Currency to AED in UAE?
If you meet the above conditions, here’s what you need to do once you open the Careem App:
- Tap the three horizontal lines on the top right corner
- Tap 'Profile'
- Select the number to check or update it.
- Open the Careem app and go to Careem Pay Settings.
- Follow the instructions to convert your wallet to AED.
- Confirm and proceed.
Note: Once you convert to AED, you can't go back to any other currency, so make sure you're ready before proceeding!