Taxi

About Hala

• Hala’s inception story
• Smart city vision
• Hala’s perks
• Locations and availability
• Car types
• What are Hala’s rates?

Booking a ride

• Types of bookings
• Booking a Hala ride from Careem app
• Selecting payment method
• Applying a promo code
• Can I make more than 1 booking?

Cancelling a ride

• How to cancel a ride?
• Cancellation policy

After a ride

• Viewing my rides
• Reporting lost item

Payment options and billing

• Payment options
• Cash policy for Hala
• Credit/debit or Nol card inside taxi
• Getting a trip receipt

Contacting Hala

• Contacting Hala

Hala’s response to COVID-19 in Dubai

• Hala’s response to COVID-19 in Dubai